Delivery & Returns

VAT and import charges are included

The price you see is the price you pay. VAT, import charges and delivery are already included in the price shown, and there is nothing to pay when the parcel arrives. The customs paperwork is handled on our side, before the parcel reaches you.

This is the part most people worry about when they order from abroad, so we would rather say it first: no customs charge on delivery, no courier asking you for a fee, no surprise at the door.

Delivery

Every order ships from our family's factory in Prato, Tuscany, by FedEx, and delivery is free. Expect it in 2–5 working days: 1–2 days to pick, check and pack the piece, then 1–3 days in transit.

We deliver to the United Kingdom and to the countries of the European Union.

As soon as the parcel leaves us, we email you a link to track it. If the date on the tracking slips and you need the piece for a set day, write to us from the contact page and we will tell you plainly whether it can still make it.

Free returns within 30 days

If the piece is not right, send it back within 30 days of delivery and we refund you. The return costs you nothing.

Orders placed in November and December can be returned until 31 January, so a gift bought early in the season can still go back after Christmas.

One free return per order. If you send a second parcel back from the same order, that one is sent at your own cost, and nothing is deducted from the refund. We say this here rather than after you have paid.

How to start a return

1. Open the returns centre and enter your order number and the email address you used to order.
2. Choose the pieces you are sending back and tell us why. The reason takes a second, and it is what tells us whether a fit runs short.
3. Follow the steps on screen: the returns centre tells you how to send the parcel back to us.
4. Pack the pieces in their original packaging, with the tags still attached.

What comes back to us, and what we refund

Pieces must come back unworn, unwashed and unaltered, with the tags and labels still attached and in their original packaging. If they come back worn, washed or used, we may reduce the refund by up to the full value of the order. Once the parcel reaches us and we have checked that the pieces match what we sent, we refund the original payment method. How soon the refund shows on your statement depends on your bank, usually within a few working days. When the refund has been processed, we send you a confirmation email.

Personalised pieces

Pieces with embroidered initials are made to your specification, so they cannot be returned or exchanged unless they are faulty. They arrive in about 15 days, because we embroider the initials after you order. You will see this before you pay, in the initials window on the product page and on the order summary at checkout.

Before you order

Most returns are size returns, and most size returns are avoidable. Our sizes are Italian, so go by the measurements rather than the letter: the charts are on Find Your Size. For how to wash and store a piece once it is yours, see Care and Washing.